ALTO

Strategic communications agency 

Brand communication strategies

Every brand has hundreds of conversations, every day. Whether with customers, employees, investors or the general public, it’s essential that your people and your brand is on-message. Our team will make sure you’re saying the right thing, to the right people, at the right time. 

We can help you develop

Communication strategies that connect:

Customers to Brands
Employees to Organisations
People to Products

From developing value propositions to telling your story through brand narrative, Alto is a strategic communications agency that helps brands communicate with clarity. Here’s how we do it:

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Customer Journey Mapping

Customer Journey Mapping

How your users interact with your brand, product or service.
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Stakeholder Engagement

Stakeholder Engagement

A deep dive to understand your brand, product or service.

Market Research

Market Research

Uncovering where you (and your competitors!) sit in the market.

Empathy Mapping & Personas

Empathy Mapping & Personas

Understanding who you're talking to and why.

Service Design

Service Design

Mapping the steps, systems and processes for your product or service.

Market & Prototype Testing

Market & Prototype Testing

Determine if you're saying the right thing.
SCU Online logo white
Project Spotlight:

A communication guide for every step of the customer journey

Customer Journey Mapping    |    Brand Narrative

Situation

SCU Online wanted to create a differentiated presence in the market through a brand campaign that told an authentic story and gave prospective students the information to make decisions with confidence.

Outcome

We worked with SCU Online to develop improved brand messaging with the student at the centre. We did this by uncovering the prospective student’s customer journey and crafting messaging to address and alleviate their concerns as they moved from being a prospective student to a current student.

Education brands we collaborate with
Logos of organisations we work with MID RMIT University Monash University William Angliss Institute and WorldSkills | Communication Consultants | Studio Alto
Let's Chat

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Keen to talk to one of our communication strategists? We’re keen to hear from you. Enter your details and a little about your potential project, and we will be in touch shortly.

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